Acceptance of a scientific poster : The impact of cybersecurity risk management on service quality Field study on the services of Egyptian commercial banks by Rana Mahmoud El-Brolosy
16 July 2025
Acceptance of a scientific poster : The impact of cybersecurity risk management on service quality Field study on the services of Egyptian commercial banks by Rana Mahmoud El-Brolosy

     In light of digital transformation and the development of communication technology, the digitization of services, despite its benefits, poses a significant threat to the integrity of the provided service and the achievement of cybersecurity for this service. Therefore, cybersecurity for these services must be ensured to guarantee the continuity and quality of the provided services. Therefore, the importance of having dimensions of cybersecurity in the provided service becomes evident. To achieve this, it is necessary to consider the cyber risks that threaten these services and the information associated with them, which in turn threaten their continuity. Hence, this research aims to present how to manage these cyber risks for the services, thereby affecting the quality of the provided service. Banks are striving to take significant steps towards transitioning to electronic banking services, converting most of their banking services into electronic and online services, credit cards, and online banking websites. These banks aim to make these banking transactions completely secure. Therefore, this research aims to determine the impact of cyber risk management on the quality of services in the Egyptian commercial banking sector.